F.A.Q

Is your stock limited by the stock on the web?
No, we have larger stock. In case you can not find the item you search, please feel free to ask for it.

What will the procedure be when I make a request?
Most of the our stock are handmade so we may need to check availabilty when we get the request. As soon as you make a request, a confirmation e-mail will be sent to you. We will check the availability of the requested item(s) in our stock. If available, you will get an payment request including shipping price as well. After payment is made, your item will be shipped with the shipping service that you have chosen. If you prefer the money transfer option, we will ship the items as soon as the money arrives.

Can I cancel or delay my order?
Yes you can cancel in 24 hours before items are not shipped. 

Is my signature required upon the delivery of my order?
Yes a signature will be required when your order arrive at the destination.

Can I return my order?

You may return the items in 14 days, all items should be in perfect condition wheb we inspect the returned items. Otherwise we ship you  back in your cost. The refund will be made for only for product costs so shipping(both going and coming) and any customs fees and taxes ets are exclusive from refund amount. 

Customer will be responsible for any demage or loss during returning order so make sure you make good packaging. 

After we get order back  in original condition we will refund for items only.

Custom orders, special orders and  wholesale orders are not refundable. 

For further questions please write to the address: info@enjoyistanbul.com

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