F.A.Q

Is your stock limited to the stock listed on your website?
No, we have larger stock in store. In case you can not find the item you're seeking, please feel free to ask for it.

What will the procedure be when I make a request?
Most of the our stock is handmade, so we may need to check availabilty when we get your request. As soon as you make a request, a confirmation e-mail will be sent to you. We will first check the availability of the requested item(s) in our current stock. If available, you will get a payment request including shipping. After payment is made, your item will be shipped with the delivery service that you have chosen. If you prefer the money transfer option, we will ship the items as soon as the payment arrives in our account.

Can I cancel or delay my order?
Yes, you can cancel during the 24 hours prior to shipping. 

Is my signature required upon the delivery of my order?
Yes, a signature will be required when your order arrives at its destination.

Can I return my order?

You may return the item(s) within 14 days. All items must be in original, perfect condition when we inspect your return. Otherwise we will ship the merchandise back to you at your expense. Refunds will be made only for product costs, so shipping (both outgoing and incoming) and any customs fees and taxes etc., are excluded from refund amount. 

The customer will be responsible for any demage or loss during return shipping, so please make sure you package your items securely. 

After we receive your order back in original condition, we will refund the cost of the merchandise only.

Custom orders, special orders, and wholesale orders are non-refundable. 

For further questions please write to this address: info@enjoyistanbul.com

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